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FAQ's

 

How long will my order take to process/ship?
We understand that shipping time is important for our customers. That is why we continually put our efforts towards shipping products you order as soon as possible. Should there ever be a shipping delay or out of stock issue, we will contact you via the email address given upon ordering and let you know the status of your order. Most of our in-stock credit card orders are processed and shipped within 2-3 business days. In addition, 'express' credit card orders that are in stock will be processed and shipped within 24 hours.

Special orders, case lots, and out of stock items can take up to 3-5 business days or longer to ship. If our shipping delay is more than 7 business days, we will be sure to notify you by email. You also have the ability to check the status of your order by logging into your account via our website. We update order statuses on a daily basis, but should you have any questions feel free to contact us with your concerns.

Do you have a catalog or product list?
At this time we do not have a printed catalog or product list. We consider our website our catalog. However, if there is something you are looking for that you can not find it may be available for special order or simply not listed on the website. That is why we encourage you to contact us and let us know what items you need. We love to hear from you and figure out if there is an item that we need to carry. In general, we will respond to your inquiry within 24-72 hours.

Can I send my order to a Post Office Box?
YES! Although we prefer to ship orders to a physical address, we do currently accept P.O. Box orders. However in order to do so, the billing address provided must match the billing address on file with your credit card company. You must also provide a valid email address and a valid telephone number. This will allow us to verify your order, if needed. Should a situation arise in which we are unable to contact you via email and/or telephone, your order may be cancelled without your notification.

 

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